Shipment and returns

Orders are sent by DPD - courier services company.

 

Cost of shipment (incl. VAT):

On the territory of Poland:

  • 18 PLN for the shipment of up to 30 kg
  • 5 PLN of cash on delivery fee

 

Selected European countries:

Country

Germany

Austria, Czech Republic, Lithuania, Slovakia

Denmark, Holland, Latvia, Estonia, Belgium

Great Britain

Other European Union countries

Price for package up to 30 kg

65 PLN

75 PLN

85 PLN

90 PLN

150 PLN

Prices include VAT tax.

We do not ship coffee to Germany due to customs restrictions.



Estimated delivery date:

On the territory of Poland it is usually the next working day after dispatch.

On the territory of EU it is usually 2 - 5 working days after dispatch.

The above are merely estimated times and we cannot be held responsible for any delays.

 

Returns:

In accordance to the Act of December 25th 2014 concerning protection of certain consumer rights and liability for damage caused by a hazardous product, Buyer may return the purchased product within 14 days from the date of collecting shipment without stating a reason. The returned product mustn't be used or damaged, its packaging mustn't be opened. Ground coffee cannot be returned since each time the coffee is ground upon individual Customer's request.

Vendor has the right to reject the returned product if it bears any traces of use or if it is damaged. This right applies also in case of a damaged parcel delivered to Vendor.

Customer informs in writing (e-mail with confirmation of being read, registered letter with acknowledgement of receipt- address below) about the withdrawal from the contract of purchase (translated into Polish). The cost of shipment is paid by the Customer, we do not collect parcels to be paid for by recipient. Parcel with the product must contain original proof of purchase (receipt/invoice).

Refund is made within 14 days onto a bank account defined by the Customer.

Address for correspondence and deliveries: Flemming Cafe, 80-320 Gdańsk, ul. Opata Jacka Rybińskiego 8, e-mail:sklep@f-cafe.pl